Service Level Agreement

This SLA outlines the performance and availability standards for the Zubyte Etherworx NRS Access Point.

1. System Availability

Zubyte guarantees a 99.9% monthly uptime. Our redundant MochaHost infrastructure ensures continuous accessibility for mission-critical tax reporting.

2. Technical Support (MBS Standards)

Priority	Response Time	Resolution Target
Critical (System Down)	30 Minutes	4 Hours
High (Compliance Issue)	2 Hours	12 Hours
Normal (General)	8 Hours	48 Hours

3. Data Security & Integrity

In accordance with NDPR and ISO 27001 standards, all invoice data is encrypted at rest using AES-256 and digitally signed to prevent tampering before NRS transmission.